{"id":2799,"date":"2026-02-01T11:12:15","date_gmt":"2026-02-01T11:12:15","guid":{"rendered":"https:\/\/traveonindonesia.com\/?page_id=2799"},"modified":"2026-02-05T16:43:46","modified_gmt":"2026-02-05T16:43:46","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/traveonindonesia.com\/?page_id=2799","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"\n<p><strong>Traveon Indonesia<\/strong><br>Dikelola oleh <strong>PT Traveon Indonesia<\/strong><br>Terakhir diperbarui: 1 Januari 2026<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Ketentuan Umum<\/h2>\n\n\n\n<p>Syarat dan Ketentuan ini (\u201cKetentuan\u201d) mengatur penggunaan website, sistem, dan seluruh layanan yang disediakan oleh <strong>Traveon Indonesia<\/strong>, platform pemesanan hotel dan layanan perjalanan yang dikelola oleh <strong>PT Traveon Indonesia<\/strong> (\u201cTraveon\u201d, \u201cKami\u201d).<\/p>\n\n\n\n<p>Dengan mengakses dan menggunakan layanan Traveon, pengguna (\u201cPengguna\u201d atau \u201cPelanggan\u201d) dianggap telah membaca, memahami, dan menyetujui seluruh Ketentuan ini.<\/p>\n\n\n\n<p>Jika Pengguna tidak menyetujui Ketentuan ini, maka Pengguna tidak diperkenankan menggunakan layanan Traveon.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Ruang Lingkup Layanan<\/h2>\n\n\n\n<p>Traveon menyediakan layanan digital berupa:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pemesanan hotel dan akomodasi<\/li>\n\n\n\n<li>Pemesanan tiket perjalanan<\/li>\n\n\n\n<li>Produk reservasi perjalanan lainnya<\/li>\n\n\n\n<li>Layanan pihak ketiga yang tersedia melalui platform<\/li>\n<\/ul>\n\n\n\n<p>Traveon bertindak sebagai <strong>perantara (agent\/aggregator)<\/strong> antara pelanggan dan penyedia layanan pihak ketiga.<\/p>\n\n\n\n<p>Traveon tidak memiliki atau mengoperasikan akomodasi yang ditampilkan.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Akun dan Data Pengguna<\/h2>\n\n\n\n<p>Pengguna bertanggung jawab penuh atas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keakuratan data pribadi<\/li>\n\n\n\n<li>Detail pemesanan<\/li>\n\n\n\n<li>Keamanan akun<\/li>\n\n\n\n<li>Aktivitas transaksi melalui akun<\/li>\n<\/ul>\n\n\n\n<p>Kesalahan pengisian data oleh pengguna tidak menjadi tanggung jawab Traveon.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Proses Pemesanan<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 Konfirmasi Pemesanan<\/h3>\n\n\n\n<p>Pemesanan dianggap sah setelah:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pembayaran berhasil<\/li>\n\n\n\n<li>Konfirmasi reservasi dikirimkan melalui sistem<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4.2 Kewajiban Pengguna<\/h3>\n\n\n\n<p>Pengguna wajib memastikan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nama tamu sesuai identitas<\/li>\n\n\n\n<li>Tanggal reservasi benar<\/li>\n\n\n\n<li>Detail kamar sesuai kebutuhan<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Harga dan Pembayaran<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Harga dapat berubah sewaktu-waktu sebelum pembayaran dikonfirmasi<\/li>\n\n\n\n<li>Pembayaran diproses melalui payment gateway resmi<\/li>\n\n\n\n<li>Pembayaran yang telah berhasil diproses dianggap final<\/li>\n<\/ul>\n\n\n\n<p>Traveon tidak bertanggung jawab atas kegagalan transaksi akibat gangguan pihak ketiga.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Pembatalan dan Refund<\/h2>\n\n\n\n<p>Pembatalan dan refund mengikuti kebijakan <strong>Refund &amp; Return Policy Traveon Indonesia<\/strong>.<\/p>\n\n\n\n<p>Sebagian pemesanan dapat bersifat non-refundable sesuai kebijakan penyedia layanan.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Kebijakan No Show<\/h2>\n\n\n\n<p>Jika pelanggan tidak hadir saat check-in atau waktu penggunaan layanan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reservasi dianggap hangus<\/li>\n\n\n\n<li>Pembayaran dianggap digunakan sepenuhnya<\/li>\n\n\n\n<li>Tidak berlaku refund<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Perubahan Reservasi<\/h2>\n\n\n\n<p>Permintaan perubahan reservasi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bergantung pada kebijakan penyedia layanan<\/li>\n\n\n\n<li>Dapat dikenakan biaya tambahan<\/li>\n\n\n\n<li>Tidak dijamin dapat disetujui<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Produk Digital dan Jasa Reservasi<\/h2>\n\n\n\n<p>Semua layanan Traveon merupakan:<\/p>\n\n\n\n<p>\ud83d\udc49 Produk digital dan jasa reservasi perjalanan<\/p>\n\n\n\n<p>Setelah reservasi dikonfirmasi, layanan dianggap telah diproses.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Tanggung Jawab Penyedia Layanan<\/h2>\n\n\n\n<p>Traveon tidak bertanggung jawab atas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kualitas layanan hotel<\/li>\n\n\n\n<li>Penolakan check-in<\/li>\n\n\n\n<li>Kebijakan penyedia layanan<\/li>\n\n\n\n<li>Kerugian tidak langsung<\/li>\n\n\n\n<li>Ketidaksesuaian fasilitas<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Force Majeure<\/h2>\n\n\n\n<p>Traveon tidak bertanggung jawab atas gangguan layanan akibat kejadian di luar kendali, termasuk:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bencana alam<\/li>\n\n\n\n<li>Kebijakan pemerintah<\/li>\n\n\n\n<li>Gangguan sistem nasional\/internasional<\/li>\n\n\n\n<li>Wabah penyakit<\/li>\n\n\n\n<li>Kerusuhan<\/li>\n<\/ul>\n\n\n\n<p>Kondisi force majeure tidak otomatis memberikan hak refund kecuali disetujui penyedia layanan.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. Penyelesaian Sengketa<\/h2>\n\n\n\n<p>Pengguna wajib menghubungi Traveon terlebih dahulu sebelum mengajukan dispute atau chargeback kepada bank atau penyedia pembayaran.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13. Hak Kekayaan Intelektual<\/h2>\n\n\n\n<p>Seluruh konten website Traveon dilindungi hukum dan tidak boleh digunakan tanpa izin tertulis.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14. Privasi Pengguna<\/h2>\n\n\n\n<p>Penggunaan data pengguna diatur dalam Privacy Policy Traveon.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">15. Perubahan Ketentuan<\/h2>\n\n\n\n<p>Traveon berhak memperbarui Ketentuan ini sewaktu-waktu.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">16. Hukum yang Berlaku<\/h2>\n\n\n\n<p>Ketentuan ini tunduk pada hukum Republik Indonesia.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">17. Kontak Perusahaan<\/h2>\n\n\n\n<p>PT Traveon Indonesia<\/p>\n\n\n\n<p>\ud83d\udce7 Email: <a>info@traveonindonesia.com<\/a><br>\ud83d\udcf1 WhatsApp: +62 851-1133-2929<br>\ud83d\udccd Address: Jl Tengger No 39, Kec. Kepanjenkidul, Kota Blitar<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Traveon IndonesiaDikelola oleh PT Traveon IndonesiaTerakhir diperbarui: 1 Januari 2026 1. Ketentuan Umum Syarat dan Ketentuan ini (\u201cKetentuan\u201d) mengatur penggunaan website, sistem, dan seluruh layanan yang disediakan oleh Traveon Indonesia, platform pemesanan hotel dan layanan perjalanan yang dikelola oleh PT Traveon Indonesia (\u201cTraveon\u201d, \u201cKami\u201d). Dengan mengakses dan menggunakan layanan Traveon, pengguna (\u201cPengguna\u201d atau \u201cPelanggan\u201d) dianggap &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cozystay_single_page_hide_site_header":"","cozystay_single_page_site_header_source":"","cozystay_single_page_custom_site_header":"0","cozystay_single_page_custom_sticky_site_header":"0","cozystay_single_page_hide_page_title":"","cozystay_single_page_header_section_size":"","cozystay_single_page_header_background_color":"","cozystay_single_page_header_background_position_x":"center","cozystay_single_page_header_background_position_y":"center","cozystay_single_page_header_background_size":"cover","cozystay_single_page_header_background_repeat":"off","cozystay_single_page_header_background_scroll":"on","cozystay_single_page_header_text_color":"","cozystay_single_page_header_show_breadcrumb":"","cozystay_single_page_site_footer_hide_main":"","cozystay_single_custom_site_footer_main_source":"","cozystay_single_custom_site_footer_main":"0","cozystay_single_page_site_footer_hide_above":"","cozystay_single_custom_site_footer_above_source":"","cozystay_single_custom_site_footer_above":"0","cozystay_single_page_site_footer_hide_instagram":"","cozystay_single_page_site_footer_hide_bottom":"","cozystay_single_custom_mobile_menu_source":"","cozystay_single_custom_mobile_menu":"0","cozystay_single_custom_mobile_menu_animation":"","cozystay_single_custom_mobile_menu_width":"","cozystay_single_custom_mobile_menu_custom_width":375,"footnotes":""},"class_list":["post-2799","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TERMS AND CONDITIONS - traveonindonesia.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/traveonindonesia.com\/?page_id=2799\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TERMS AND CONDITIONS - traveonindonesia.com\" \/>\n<meta property=\"og:description\" content=\"Traveon IndonesiaDikelola oleh PT Traveon IndonesiaTerakhir diperbarui: 1 Januari 2026 1. 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