{"id":16,"date":"2026-02-01T11:09:58","date_gmt":"2026-02-01T11:09:58","guid":{"rendered":"https:\/\/traveonindonesia.com\/?page_id=16"},"modified":"2026-02-07T18:53:18","modified_gmt":"2026-02-07T18:53:18","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/traveonindonesia.com\/?page_id=16","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p><strong>Traveon Indonesia<\/strong><br>Dikelola oleh PT Traveon Digital Indonesia<br>Terakhir diperbarui: 1 Januari 2026<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Pendahuluan<\/h2>\n\n\n\n<p>Refund &amp; Return Policy ini mengatur ketentuan pembatalan, perubahan reservasi, dan pengembalian dana atas layanan yang tersedia melalui platform Traveon Indonesia.<\/p>\n\n\n\n<p>Dengan melakukan pemesanan, pengguna dianggap menyetujui kebijakan ini.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Sifat Layanan<\/h2>\n\n\n\n<p>Traveon bertindak sebagai perantara antara pelanggan dan penyedia layanan pihak ketiga seperti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hotel<\/li>\n\n\n\n<li>Resort<\/li>\n\n\n\n<li>Villa<\/li>\n\n\n\n<li>Penyedia perjalanan lainnya<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Kebijakan Refund<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Refund Mengikuti Kebijakan Penyedia Layanan<\/h3>\n\n\n\n<p>Setiap refund mengikuti kebijakan hotel atau penyedia layanan.<\/p>\n\n\n\n<p>Traveon:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tidak menjamin refund dapat diberikan<\/li>\n\n\n\n<li>Tidak memiliki kewenangan memaksa penyedia layanan<\/li>\n\n\n\n<li>Membantu memfasilitasi komunikasi refund<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Refund Dapat Dipertimbangkan Jika<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hotel membatalkan reservasi<\/li>\n\n\n\n<li>Terjadi kesalahan sistem reservasi<\/li>\n\n\n\n<li>Terjadi pembayaran ganda<\/li>\n\n\n\n<li>Penyedia layanan menyetujui refund<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3.3 Refund Tidak Berlaku Jika<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pembatalan oleh pelanggan<\/li>\n\n\n\n<li>No show<\/li>\n\n\n\n<li>Kesalahan pemesanan pelanggan<\/li>\n\n\n\n<li>Perubahan rencana perjalanan<\/li>\n\n\n\n<li>Keterlambatan kedatangan<\/li>\n\n\n\n<li>Preferensi pribadi pelanggan<\/li>\n\n\n\n<li>Keadaan darurat pribadi<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Kebijakan Pembatalan<\/h2>\n\n\n\n<p>Pembatalan reservasi mengikuti kebijakan penyedia layanan.<\/p>\n\n\n\n<p>Beberapa pemesanan seperti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Promo khusus<\/li>\n\n\n\n<li>Flash sale<\/li>\n\n\n\n<li>Harga diskon<\/li>\n\n\n\n<li>Last minute booking<\/li>\n<\/ul>\n\n\n\n<p>Biasanya bersifat non-refundable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Kebijakan No Show<\/h2>\n\n\n\n<p>Jika pelanggan tidak hadir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reservasi dianggap hangus<\/li>\n\n\n\n<li>Tidak berlaku refund<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Perubahan dan Reschedule<\/h2>\n\n\n\n<p>Perubahan reservasi bergantung pada:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ketersediaan hotel<\/li>\n\n\n\n<li>Kebijakan penyedia layanan<\/li>\n\n\n\n<li>Biaya tambahan<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Proses Pengajuan Refund<\/h2>\n\n\n\n<p>Jika refund disetujui:<\/p>\n\n\n\n<p>Pengguna wajib:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Menghubungi customer support<\/li>\n\n\n\n<li>Menyertakan:\n<ul class=\"wp-block-list\">\n<li>Nomor reservasi<\/li>\n\n\n\n<li>Bukti pembayaran<\/li>\n\n\n\n<li>Alasan refund<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Menunggu verifikasi penyedia layanan<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Waktu Proses Refund<\/h2>\n\n\n\n<p>Proses refund membutuhkan waktu:<\/p>\n\n\n\n<p>mulai dari 7 \u2013 30 hari kerja<\/p>\n\n\n\n<p>Tergantung bank dan payment gateway.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Biaya Administrasi<\/h2>\n\n\n\n<p>Refund dapat dikenakan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Biaya administrasi<\/li>\n\n\n\n<li>Biaya payment gateway<\/li>\n\n\n\n<li>Biaya pembatalan hotel<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Produk Digital<\/h2>\n\n\n\n<p>Seluruh layanan Traveon dikategorikan sebagai produk digital dan jasa reservasi perjalanan.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Penyelesaian Sengketa<\/h2>\n\n\n\n<p>Pengguna wajib menghubungi Traveon terlebih dahulu sebelum dispute atau chargeback.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. Perubahan Kebijakan<\/h2>\n\n\n\n<p>Traveon berhak memperbarui kebijakan sewaktu-waktu.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13. Kontak Customer Support<\/h2>\n\n\n\n<p>PT Traveon Digital Indonesia<\/p>\n\n\n\n<p>\ud83d\udce7 Email: <a>info@traveonindonesia.com<\/a><br>\ud83d\udcf1 WhatsApp: +62 851-1133-2929<br>\ud83d\udccd Address: Jl Tengger No 39, Kec. Kepanjenkidul, Kota Blitar<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Traveon IndonesiaDikelola oleh PT Traveon Digital IndonesiaTerakhir diperbarui: 1 Januari 2026 1. Pendahuluan Refund &amp; Return Policy ini mengatur ketentuan pembatalan, perubahan reservasi, dan pengembalian dana atas layanan yang tersedia melalui platform Traveon Indonesia. Dengan melakukan pemesanan, pengguna dianggap menyetujui kebijakan ini. 2. Sifat Layanan Traveon bertindak sebagai perantara antara pelanggan dan penyedia layanan pihak &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cozystay_single_page_hide_site_header":"","cozystay_single_page_site_header_source":"","cozystay_single_page_custom_site_header":"0","cozystay_single_page_custom_sticky_site_header":"0","cozystay_single_page_hide_page_title":"","cozystay_single_page_header_section_size":"","cozystay_single_page_header_background_color":"","cozystay_single_page_header_background_position_x":"center","cozystay_single_page_header_background_position_y":"center","cozystay_single_page_header_background_size":"cover","cozystay_single_page_header_background_repeat":"off","cozystay_single_page_header_background_scroll":"on","cozystay_single_page_header_text_color":"","cozystay_single_page_header_show_breadcrumb":"","cozystay_single_page_site_footer_hide_main":"","cozystay_single_custom_site_footer_main_source":"","cozystay_single_custom_site_footer_main":"0","cozystay_single_page_site_footer_hide_above":"","cozystay_single_custom_site_footer_above_source":"","cozystay_single_custom_site_footer_above":"0","cozystay_single_page_site_footer_hide_instagram":"","cozystay_single_page_site_footer_hide_bottom":"","cozystay_single_custom_mobile_menu_source":"","cozystay_single_custom_mobile_menu":"0","cozystay_single_custom_mobile_menu_animation":"","cozystay_single_custom_mobile_menu_width":"","cozystay_single_custom_mobile_menu_custom_width":375,"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - traveonindonesia.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/traveonindonesia.com\/?page_id=16\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - traveonindonesia.com\" \/>\n<meta property=\"og:description\" content=\"Traveon IndonesiaDikelola oleh PT Traveon Digital IndonesiaTerakhir diperbarui: 1 Januari 2026 1. 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